My order never showed up! Where is it?Updated 2 months ago

We expect domestic orders to arrive at their destination within 2-3 weeks of leaving our warehouse. International orders may take up to 6-8 weeks to arrive. 

If you feel your order is taking too long to get to you, don't worry! Our replacement policy covers lost packages up to 6 months after the order date. For replacements to be sent in the case of a lost package, we will need the shipping address re-confirmed so we know there were no issues in the address that would cause the package to be returned or mis-delivered.

How do you know if the order has indeed been lost? Here are some guidelines:

Domestic Orders

For orders within the continental United States, Alaska, Hawaii, and APO addresses, the delivery estimate is 7-10 business days*. These orders include tracking capabilities with Standard Shipping through Mail Innovations, so you should be able to keep an eye on the package's progress through that. We can issue a replacement or a refund for the items if the tracking for the package has either 1) stalled for 10 consecutive business days, or 2) shows "delivered" but is not found in/on/near the mailbox or door within 1-3 days of being updated to the “delivered” status.

International Orders

For international orders, the delivery estimate is 2-6 weeks*. This depends on the distance from the origin point (Montana, USA) and the import/customs regulations and procedures in the destination country. These orders do not include tracking with Standard Shipping through Mail Innovations, so we do not have a way to locate the exact position of the package. We can issue a replacement if you have not received the package after 8 weeks since the shipping date.

* Please note that these shipping timelines may be extended due to information provided by the mail carrier about delays and disruptions in service.