Shipping Procedures and Policies
Information about how coins are shipped and what to expect
Do you ship to my location?
We ship to most addresses worldwide that can receive mail and packages from the US!*. Unfortunately, we are unable to ship to certain countries or US territories at this time. This may be due to shipping carrier limitations, customs regulations, or o
Why was I charged a second time to pick up my order?
Some governments require customs fees and import taxes for parcels arriving from outside of the destination country. These additional taxes and fees often depend on the value of the goods being imported. Our shipping invoices and labels will include
Can you ship to my address if it is written in a language other than English?
No. Our system cannot process non-Latin letters, so we aren't able to print the labels in any other language. Our recommendation is that you enter your shipping address pre-translated, or email us the translation so we can make sure it is as accurate
I need to change my shipping address.
Please contact us as soon as you realize the shipping address needs to be updated!. As long as your order has not yet shipped, we'll update that in our system and confirm with you once that has been done. Please note we can only update addresses befo
Is expedited shipping available?
We do not offer expedited shipping options for the Crash Course Coin store at this time. In order to keep manufacturing costs low, we only order as many coins as needed, and this number is determined once the ordering window closes. This helps us avo
Are tracking numbers available?
When your order ships, you will receive a notification that includes your tracking number and a link to the tracking page. These emails sometimes get snagged by spam filters, so be sure to take a peek in your junk folder or spam folder if you believe
Why doesn’t my tracking number work?
For orders shipped outside the US, you'll still receive a tracking number, but you may only be able to see updates until the parcel leaves the US. Sometimes, no updates or alternative tracking numbers are available for orders sent to non-US addresses
My order never showed up! Where is it?
We expect domestic orders to arrive at their destination within 2-3 weeks of leaving our warehouse. International orders may take up to 6-8 weeks to arrive. If you feel your order is taking too long to get to you, don't worry! Our replacement policy