Why was I charged a second time to pick up my order?Updated 8 months ago

Some governments require customs fees and import taxes for parcels arriving from outside of the destination country. These additional taxes and fees often depend on the value of the goods being imported. Our shipping invoices and labels will include a description of the items and their value to comply with these customs regulations.

You may also be charged a sales tax or value-added tax (VAT) when customs processes your order. Some customs offices also charge administrative fees for processing payment for these customs duties, import taxes, etc. 

We are unable to ship your order as a gift (even if you are intending to give the item as a gift to someone else), as we need to follow these strict import rules and fill out each customs form correctly. If we don't fill out the forms properly, we risk having the shipment returned to us or we could be prohibited from shipping to that country.